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Good warm prompts
Since early November, two strong snows fell in the Heihe region of Heilungkiang, and the temperature took a sharp decline. Cold weather and slippery road brought inconvenience for customers in gas station. For customers’ safety, Heihe Branch Company carried out activity of sending service and prompts for customers. Fuel man should send a warm safety tips language after filling the tank for the customer.
Competition in the market economy, in the final analysis is service competition. And the initiative of service staff is the key to good service. The prompt in the Heihe is a simple sentence, but it enhances the safety awareness of customers, warm the hearts of every customer and make customers have a sense of home. What’s more, the station has Left a good impression in the minds of customers and gets them to be loyal users of the station.
PetroChina gas station is in the development now, and has got achievement. But in face of fierce market competition, we can not have the slightest slack but make continuous improvement in operation like the Heihe branch to adapt to new circumstances. And adhere to the improvement of services. Compared with rough-type tips as’ strictly prohibit’, ‘No…’, A warm tips not only takes customer requirements as starting point but also can be accepted by customers and has shortened the mutual distance so as to win the trust of more customers.
Provided by:Hy.fuel dispenser
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